Rental Cars Terms and Conditions

Important information

The following information was correct as of 28/08/2017 and may be incorrect so only use as a guideline and contact your supplier in person for up to date advice..

We take no responsibility for any changes to providers terms and conditions.

We aggregate leading providers of rental cars and offer the most competitive results and often better pricing and more options for your booking, always choose car hire in paphos.

Auto Europe – Terms and Conditions

autoeurope

Your Rental Includes

* Appropriate local sales taxes at the appropriate rate(s) in force.
* Liability Insurance for injuries or damages to persons or things outside the vehicle.
* Rental includes Collision Damage coverage and Theft Protection for the vehicle. Rental limits potential vehicle damage or loss liability to an excess of approx EUR 650.00.
* The primary driver must present at least one valid credit card (not a debit card), issued in their name, upon pick up. The credit card is required as a security deposit and the amount will be held by the rental car company.
* Unlimited Kilometers.
Rental Does Not Include

* Fuel, client is charged for a full tank at time of pick up and is advised to return the vehicle as empty as possible as there is no refund for unused fuel.
* Insurance coverage for personal injuries to driver or passengers. Optional coverage may be offered locally for an additional fee.
* Domestic One Way fee.Local toll, highway fees, or travel stickers required by local authorities.
General Terms

Auto Europe does not provide insurance. Coverage is provided by the rental company as indicated. Additional coverage may be available for purchase from the rental company.

* Auto Europe has no cancellation fee when Auto Europe is advised 48 hours prior to the reserved rental start date. Auto Europe does not charge any amendment fee up to 48 hours prior to rental start date however should a reservation be amended the client will have to pay the rate available at the time of change. No refund is possible for cancellations less than 48 hours prior to the reserved rental start date & time and for cancellations after the planned pick up date. Auto Europe does not refund should the client show up to the counter without a valid driver’s license. Auto Europe does not refund should the client present an invalid credit card at the counter or a credit card with not enough credit for the deposit . Auto Europe does not refund any unused days if the customer does not show up, shows up late or returns the vehicle early. In case of a cancellation due to officially acknowledged Force Majeure Auto Europe will charge an administration fee of EUR 30/GBP25 only.

* Rentals commencing in July and August, there will be no refunds for any vans, with pick up anywhere in Europe, once confirmed with payment and no refunds for any unused rental days.
* Renter and any additional drivers must present a full valid drivers license held for a minimum of 3 years (some exceptions may apply).
* Any license which is not in the Latin alphabet must be accompanied by an international drivers license.
* Please note, regardless of the method of payment used to make this booking, you will be required at time of pick up by the local supplier to leave a security deposit for the vehicle. This takes the form of an amount (minimum: excess+fuel+vat) being blocked on an international credit card in the name of the primary driver (cash deposits , Debit cards and pre-paid credit cards (eg Visa Elektron, Maestro) are NOT accepted as form of payment for deposit at time of rent). The blocked amount will be returned in full at the end of the rental provided the vehicle is returned in the same condition as rented.

* Diners is not an accepted form of payment locally.
* Optional items (ie: luggage rack, child seats, etc.) are on a request basis only, for an additional fee.
* Drop off charges, if applicable, are estimates only, and may change without notice.
* Deliveries/Collections are available on a request basis only, for an additional fee.
* Minimum driver age 21.
* Drivers age 21-24 will incur a young driver surcharge locally.
* Maximum driver age 73.
* Senior driver surcharge will apply to renters 70-73 years of age.
* Auto Europe strongly advises client to check if car is DIESEL or UNLEADED petrol at pick up .
* Travel is not permitted outside Cyprus and is not permitted into the Turkish Republic of Northern Cyprus.
* Vehicles are not permitted to travel on ferries or to any island locations without pre-approval from Auto Europe.
* Please note: In common with most car hire suppliers the coverage does not cover damage to windows, tyres, the roof, underside & interior of the vehicle, towing charges or damage caused negligently, wilfully or recklessly.
Hours Of Operation

* OPEN Mondays-Sundays all day

Argus Car Hire – Terms and Conditions

argus

Driver’s age

25 to 69 years.
Young driver’s age.: 21 to 24 years. Charge 7 EUR per day. (Excludes tax)
Senior driver’s age.: 70 to 73 years. Charge 7 EUR per day. (Excludes tax)
Car hire suppliers may charge more if the lead driver is under 25 or over 70 years of age. Please check with the car hire supplier directly to confirm the fee. This charge is not included in the car hire price, it is paid in the local currency at the time of pick-up.
Driver’s licence

A full licence held for minimum of 3 years with no major endorsements. UK licence holders need to present the photocard.
If your licence is not in the Roman alphabet (i.e. Arabic, Greek, Russian or Chinese) you need to bring an international driver’s licence and your domestic licence.
Additional driver

Maximum additional drivers: 2. 2.93 EUR per day. Includes 19% tax.
Insurance coverage

Collision damage waiver (CDW): Includes 19% tax.; Excess 500 EUR
Theft waiver (TW): Includes 19% tax.; Excess 500 EUR
Damage excess reduction: 7.25 EUR per day. Minimum 14.5 EUR Includes 19% tax.; Excess 50 EUR
Glass/Tyre waiver: 5 EUR per day. Minimum 10 EUR (Excludes tax); Excess 50 EUR
Third party liability protection (TP): Includes 19% tax.
You may be held responsible for damage to or loss of tyres, windscreens, glass and undercarriage. Please check with the car rental agent on arrival.
If you purchase the Excess Reimbursement Insurance from a third party, the credit card holder will be required to present his/ her credit card at the rental desk in order for the car rental agent to authorize the deposit.
Special equipment/optional extras

Booster seat: 4 EUR per day. Maximum 40 EUR (Excludes tax); On request
Child toddler seat: 4 EUR per day. Maximum 40 EUR (Excludes tax); On request
Infant child seat: 4 EUR per day. Maximum 40 EUR (Excludes tax); On request
GPS – Satellite Navigational System: 8 EUR per day. Maximum 80 EUR (Excludes tax); On request
Snow chain set: 10 EUR per day. Maximum 100 EUR Includes 19% tax.; On request
Special equipment/optional extras may be requested at the time of booking, but they are not included in the rental price. They are paid in the local currency at the rental desk.
Breakdown assistance

Includes 19% tax.
Fuel policy

Fuel: Pre-purchase fuel.
Your car is supplied with a full tank for which you will be charged at the rental desk. You can use as much fuel as you like and do not need to re-fill the tank before returning the car.
Fuel charges are payable at the rental desk unless otherwise stated in the top section of rate details.
Mileage policy

Unlimited
Country/State Cross Border Travel

All international/state cross-border travel disallowed.
Tax rate

19%
Included in the rental price.
Credit card

ACCEPTED: American Express, Bank Card, Carte Blanche, Carte Bleue, Diners Club, Discover Card, Eurocard, Japanese Credit Bureau Credit Card, Laser, Maestro, Universal Air Travel Card
Credit card(s) must be in the name of the main driver.
NOT ACCEPTED: No other payment types will be accepted.
Make sure you have a large enough limit to cover the excess.
In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
Form(s) of ID

A valid photo ID (passport or national ID).
Car types

The vehicle displayed and models listed are the most common vehicles used by our car rental partners. We cannot guarantee the make or model of the rental vehicle will be the same as the vehicle displayed on our website.
Voucher

A printed version of your voucher must be produced upon arrival at the rental desk. Failure to present the voucher means the car rental agent may charge you at the local rates. Please note: We are not responsible for overcharges on rentals where the voucher was not presented to the local agent on collection of the vehicle. If you do not present the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to release the vehicle and no funds will be reimbursed.
Conditions of optional extras

Please note the price of optional extras is subject to change without notice. The optional extras are subject to availability.
Cancellation and no-show policy

What is the cancellation policy for fully prepaid or part-paid bookings?
1 – If you cancel 24 hours prior to your pick up, you will be refunded in full.
2 – If you cancel less than 24 hours in advance, you’ll receive a refund minus EUR 50 for fully prepaid bookings or if your online payment is less than EUR 50, no refund will be made for your car hire booking.
3 – If your booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking.
4 – All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.
5 – Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.
What is a no-show?
A ‘no-show’ occurs for the following reasons:
1 – You didn’t inform us about your cancellation prior to your pick up date.
2 – You failed to pick up the car at the arranged time and date.
3 – You failed to provide the documentation that’s required to pick up the car.
4 – You failed to provide a credit card in the main driver’s name with enough available funds on it.
In the event of any of the above, no refunds will be made to you.
The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.

Holiday Autos – Terms and Conditions

holidayautos

Driver’s age

25 to 69 years.
Young driver’s age.: 21 to 24 years. Charge 7 EUR per day. (Excludes tax)
Senior driver’s age.: 70 to 73 years. Charge 7 EUR per day. (Excludes tax)
Car hire suppliers may charge more if the lead driver is under 25 or over 70 years of age. Please check with the car hire supplier directly to confirm the fee. This charge is not included in the car hire price, it is paid in the local currency at the time of pick-up.
Driver’s licence

A full licence held for minimum of 3 years with no major endorsements. UK licence holders need to present the photocard.
If your licence is not in the Roman alphabet (i.e. Arabic, Greek, Russian or Chinese) you need to bring an international driver’s licence and your domestic licence.
Additional driver

Maximum additional drivers: 2. 2.93 EUR per day. Includes 19% tax.
Insurance coverage

Collision damage waiver (CDW): Includes 19% tax.; Excess 500 EUR
Theft waiver (TW): Includes 19% tax.; Excess 500 EUR
Damage excess reduction: 7.25 EUR per day. Minimum 14.5 EUR Includes 19% tax.; Excess 50 EUR
Glass/Tyre waiver: 5 EUR per day. Minimum 10 EUR (Excludes tax); Excess 50 EUR
Third party liability protection (TP): Includes 19% tax.
You may be held responsible for damage to or loss of tyres, windscreens, glass and undercarriage. Please check with the car rental agent on arrival.
If you purchase the Excess Reimbursement Insurance from a third party, the credit card holder will be required to present his/ her credit card at the rental desk in order for the car rental agent to authorize the deposit.
Special equipment/optional extras

Booster seat: 4 EUR per day. Maximum 40 EUR (Excludes tax); On request
Child toddler seat: 4 EUR per day. Maximum 40 EUR (Excludes tax); On request
Infant child seat: 4 EUR per day. Maximum 40 EUR (Excludes tax); On request
GPS – Satellite Navigational System: 8 EUR per day. Maximum 80 EUR (Excludes tax); On request
Snow chain set: 10 EUR per day. Maximum 100 EUR Includes 19% tax.; On request
Special equipment/optional extras may be requested at the time of booking, but they are not included in the rental price. They are paid in the local currency at the rental desk.
Breakdown assistance

Includes 19% tax.
Fuel policy

Fuel: Pre-purchase fuel.
Your car is supplied with a full tank for which you will be charged at the rental desk. You can use as much fuel as you like and do not need to re-fill the tank before returning the car.
Fuel charges are payable at the rental desk unless otherwise stated in the top section of rate details.
Mileage policy

Unlimited
Country/State Cross Border Travel

All international/state cross-border travel disallowed.
Tax rate

19%
Included in the rental price.
Credit card

ACCEPTED: American Express, Bank Card, Carte Blanche, Carte Bleue, Diners Club, Discover Card, Eurocard, Japanese Credit Bureau Credit Card, Laser, Maestro, Universal Air Travel Card
Credit card(s) must be in the name of the main driver.
NOT ACCEPTED: No other payment types will be accepted.
Make sure you have a large enough limit to cover the excess.
In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
Form(s) of ID

A valid photo ID (passport or national ID).
Car types

The vehicle displayed and models listed are the most common vehicles used by our car rental partners. We cannot guarantee the make or model of the rental vehicle will be the same as the vehicle displayed on our website.
Voucher

A printed version of your voucher must be produced upon arrival at the rental desk. Failure to present the voucher means the car rental agent may charge you at the local rates. Please note: We are not responsible for overcharges on rentals where the voucher was not presented to the local agent on collection of the vehicle. If you do not present the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to release the vehicle and no funds will be reimbursed.
Conditions of optional extras

Please note the price of optional extras is subject to change without notice. The optional extras are subject to availability.
Cancellation and no-show policy

What is the cancellation policy for fully prepaid or part-paid bookings?
1 – If you cancel 24 hours prior to your pick up, you will be refunded in full.
2 – If you cancel less than 24 hours in advance, you’ll receive a refund minus EUR 50 for fully prepaid bookings or if your online payment is less than EUR 50, no refund will be made for your car hire booking.
3 – If your booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking.
4 – All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.
5 – Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.
What is a no-show?
A ‘no-show’ occurs for the following reasons:
1 – You didn’t inform us about your cancellation prior to your pick up date.
2 – You failed to pick up the car at the arranged time and date.
3 – You failed to provide the documentation that’s required to pick up the car.
4 – You failed to provide a credit card in the main driver’s name with enough available funds on it.
In the event of any of the above, no refunds will be made to you.
The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.

Rentalcars – Terms and Conditions

Rentalcars

Your Rental Includes

* Unlimited Kilometers for ALL car groups
* Insurance ( – Collision Damage Waiver – Theft Protection – 3rd Party Liability )
* Local Taxes
* Road Fee

Mandatory local fees

* Premium Location Fee – 18.50 Euro + VAT of rental & extras charges

Customers are responsible for all toll fees, congestion charges, speeding tickets; parking & traffic fines; and any associated administration costs.
Not Included

Other optional items & fees

* Taxes and Surcharges
* Out of Hours Fees
* One Way Fees (where applicable)
* Additional extras requested at time of booking or purchased locally (for example child seats)
* Deliveries & Collections
* Fines, Toll Fees & Parking Charges

Please note that charges made at the location for these & other items will be subject to any applicable sales taxes & location taxes / fees. Prices for local extras are controlled by the local rental company & may be subject to change.

Payment Policy

Please note: Not all suppliers accept Chinese UnionPay credit card for pickup, such as in Australia and New Zealand. Please check UnionPay web site for details.
Deposit Requirements

The following payment forms are accepted at the start of the rental to cover the deposit
Credit Card – Mastercard, Visa (Not pre-paid)
Credit Card – American Express
Credit Cards must be in the Principal driver’s name
Driver Age & Requirements

The minimum driver age required is 21 .
The maximum driver age is up to 70
Young drivers aged between 21 and 23 Inclusive pay €8.40 + VAT per day

Please note: Not all suppliers accept Chinese Driving License and its Notarised Translation. Please check our Terms and Conditions for details or confirm this with us before your trip.

EU citizens must produce the following documents on collection of the vehicle:
1. Their driving license
2. A passport or identity card
All the documents must have issued at least one year before the pick up of the vehicle.

Non EU citizens must produce the following documents on collection of the vehicle:
1. Their local driving license
2. An international driving Permit (or a sworn translation of their driving licence made by their embassy or consulate – this will apply mainly to citizens of China)
All the documents must have issued at least one year before the pick up of the vehicle.
Requirements for Pick Up

Your full valid Driving Licence; and the Voucher or eVoucher
Fuel Policy

Fuel should be paid for on arrival and it is not necessary to refill the tank before returning.
International Travel

Should your travel plans include driving outside the country of rental, crossing borders and travelling to different islands within the same country, please advise our team at least 7 days prior to collecting the vehicle, as restrictions may apply for certain countries & we may need to advise the rental company.
Special Equipment and Local Requests

Please note special equipment such as child seats, snow chains etc are all on request and subject to availability. They will be charged for locally and may be subject to airport service fees and local taxes as applicable. Requests for extras will be passed on to the supplier in advance of your arrival but unfortunately we cannot guarantee the availability of any extras.

Emergency Contact Number

Should you be experiencing any difficulties with your rental, please do not hesitate to contact us on our emergency freephone number 00800 4473 3000. This number is fully serviced during our regular office hours (shown on this voucher). Outside these hours, please leave a message & a member of our team will contact you as soon as possible.

rentalcars.com General Terms

CANCELLATION OF FULLY PREPAID RESERVATIONS: Reservations can be cancelled online free of charge up to 48 hours before the start of the rental. Reservations cancelled within 48 hours of the start of the rental will be charged a fee equal to a 3 day rental. There will be no refund or additional charge for reservations less than 3 days in duration.Where the vehicle cannot be picked up due to insufficient documentation or failure to provide a valid credit card this will be treated as a cancellation made within 48 hours provided we are advised at the pick-up time.
CANCELLATION OF DEPOSIT RESERVATIONS:Cancellations made more than 48 hours before the start of the rental will be charged a fee equal to the deposit amount. Reservations cancelled within 48 hours of the start of the rental will be charged a fee equal to a 3 day rental or the deposit amount whichever is the greater. There will be no refund or additional charge for reservations less than 3 days in duration. Where the vehicle cannot be picked up due to insufficient documentation or failure to provide a valid credit card and we are advised of this at the time of pick-up – this will be treated as a cancellation made within 48 hours. Where full payment has not been processed at least 48 hours before the vehicle pick-up time this will be treated as a cancellation with the terms and conditions previously detailed

AMENDMENTS Reservations can be amended online free of charge before the start of the rental. Where these changes affect the rental price such as duration, car rental location or car type the difference will be calculated from the current published price of the new rental. We cannot refund any unused days or part days if the vehicle is returned early on any rental

NO SHOWS A 100% cancellation fee will be charged where we are not notified of cancellation prior to the start of the rental. This includes where the vehicle cannot be picked up due to insufficient documentation; failure to provide a valid credit card containing sufficient funds to cover the deposit amount; and/or failure to collect the car at the specified time / date

When collecting the vehicle from our local supplier the principal driver & any additional drivers will need to provide a full driving licence in their name. For drivers with the new style licence, both the paper & photo parts will be required. If any driver has held their licence for less than two years or has any serious endorsements, please advise our team as there may be restrictions on renting. Please note an International Driving Licence/Permit does not replace the requirement for a regular driving licence. If using an international licence/permit, a full driving licence in the principal driver’s name will still be mandatory in order to rent the vehicle. Please note that our local supplier will normally require a security deposit at the start of the rental to cover the insurance excess & fuel, this will normally take the form of an amount being blocked on the credit card of the principal driver. The security deposit is usually returned at the end of the rental provided the car is returned in the same condition as rented. CASH & DEBIT CARD DEPOSITS ARE RARELY ACCEPTED, so please be sure to advise our team prior to booking should you, the renter, require this facility. On collecting the vehicle, please be sure to inspect for any damage & report any problems to the local supplier before departing the location with the vehicle. We also recommend checking the vehicle with our local supplier when returning the vehicle to ensure any damage is agreed

All rentals are charged on a 24 hour basis. A full day is charged for any portion of a 24 hour period used. You, the renter, are responsible for all tolls, congestion charges, parking & traffic fines. Please note if you, the renter, are collecting from an airport you should advise rentalcars.com of your arrival flight number at least 3 days prior to renting. rentalcars.com will not be held responsible for cars not provided or available due to late arrival of flights if this has not been provided.

If for any reason you are dissatisfied with any aspects of your rental, you must report your concerns at the time locally to the supplier. If these are not resolved to your satisfaction you can contact our customer service team through our online form in the contact us area on our website: http://www.rentalcars.com/ContactUs.do. We will endeavour to answer all customer service queries within 28 days of receiving them. Our full terms and conditions can be viewed at http://www.rentalcars.com/TermsAndConditions.do and that by proceeding to book with rentalcars.com you are confirming your acceptance of them.

rentalcars.com, registered trademark of TRAVELJIGSAW Ltd., registered head office at 100 New Bridge Street, London, EC4V 6JA, company number: 05179829. VAT number: GB 855349007

Insurance & Waivers Information

At the counter, you may decide to buy additional cover to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn’t, such as tyres and windscreen.
Please note: if you do, the contract will be between you and the supplier. Since rentalcars.com will not be involved at all, we won’t be able to help if you’re dissatisfied with the cost of the policy or the cover it provides.

This deposit usually takes the form of a credit card, although cash is an option at some locations so please contact a member of our team if you require this facility as this must be confirmed prior to collecting the vehicle. If the vehicle is damaged during the rental, you will be charged up to a maximum of the excess amount. In the event that the renter has behaved recklessly or negligently or driven under the influence of drugs or alcohol you may be liable for the full cost Please note in common with most car rental policies there are exceptions to cover which may include windscreens, tires, the underside or interior of the vehicle, towing charges & replacement keys. Please check your agreement fully at the time of renting for exact exclusions. If you have any questions or concerns please do not hesitate to contact our team Please note a number of options may be available to buy locally which reduce your risk or can provide further cover to you & your belongings.